Effective Date: March 30, 2026
Last Updated: March 30, 2026
1. Acceptance of Terms
By accessing or using the Helping Home Solutions website located at helpinghomesolutions.com (the “Website”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not use this Website.
We may update these Terms from time to time. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
2. About Our Services
Helping Home Solutions is a cash home buying company based in Greenville, North Carolina. We purchase residential properties directly from homeowners for cash. We are not a real estate brokerage, real estate agent, appraiser, financial advisor, or legal advisor.
Our Website provides general information about our home buying services, allows homeowners to request a cash offer on their property, and provides educational content related to selling a home.
3. Eligibility
To use this Website or submit a property for an offer, you must:
- Be at least 18 years of age
- Be a legal resident of the United States
- Have the legal capacity to enter into a binding contract
- Have legal authority to sell or act on behalf of the owner of any property you submit
4. Property Information and Offers
4.1 Information You Provide
When you submit property information through our Website, you represent and warrant that all information provided is complete, accurate, and truthful to the best of your knowledge. This includes property condition, ownership status, liens, encumbrances, and any known defects or issues.
4.2 Our Offers Are Not Appraisals
Any offer we make on your property is the price Helping Home Solutions is willing to pay — it is not an appraisal, a statement of fair market value, or a professional property valuation. We make no representations or warranties that our offer will equal or exceed the fair market value of your property.
4.3 Offers Are Subject to Change
All offers are preliminary and subject to verification of property condition, title status, and the accuracy of the information you provide. We reserve the right to adjust, revoke, or withdraw any offer at any time prior to closing, including after a physical inspection reveals conditions inconsistent with the information you provided.
4.4 No Obligation
Submitting your property information does not obligate you to accept any offer, and we are under no obligation to make an offer on any property. There is no cost or commitment to you for requesting an offer.
5. Inspection and Closing
5.1 Property Inspection
We may request access to your property to conduct an inspection prior to closing. If the physical condition of the property differs materially from the information you provided, we may adjust the purchase price, request repairs or credits, or cancel the transaction at our discretion.
5.2 Purchase Agreement
If you accept an offer, the transaction will be governed by a separate Purchase and Sale Agreement (“PSA”). In the event of any conflict between these Terms and the PSA, the PSA will govern and control.
5.3 Property Condition at Closing
The property must remain in substantially the same condition from the time of our inspection through closing. All built-in appliances, fixtures, and systems must remain with the property unless otherwise agreed to in writing.
5.4 Closing Costs
Specific closing cost responsibilities will be outlined in the PSA. Typical seller responsibilities may include title search fees, outstanding liens or judgments, property taxes owed, HOA dues, and loan payoff amounts. The details of who pays what will be clearly spelled out before you sign anything.
6. We Are Not Your Agent or Advisor
Helping Home Solutions is acting solely as a purchaser of real estate. We do not represent you as a seller in any capacity. We are not your real estate agent, broker, attorney, financial advisor, or tax advisor.
Nothing on this Website or in our communications should be construed as legal, financial, tax, or professional real estate advice. We strongly encourage you to consult with your own attorney, accountant, or licensed real estate professional before entering into any real estate transaction.
7. Consent to Contact
By submitting your information through our Website — including but not limited to property submission forms, contact forms, or chat features — you consent to being contacted by Helping Home Solutions via telephone, text message, email, or direct mail at the contact information you provide. This may include the use of automated dialing systems or pre-recorded messages.
You may opt out of text messages at any time by replying “STOP.” You may opt out of email communications by clicking the unsubscribe link in any email. You may request removal from our contact list by calling us at (252) 541-7149 or emailing us directly.
8. Website Use and Intellectual Property
8.1 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use this Website for personal, non-commercial purposes only.
8.2 Ownership
All content on this Website — including text, graphics, logos, images, audio, video, software, and design — is the property of Helping Home Solutions or its content suppliers and is protected by United States copyright, trademark, and other intellectual property laws.
8.3 Restrictions
You may not:
- Copy, reproduce, distribute, or create derivative works from our content without written permission
- Use any automated means (bots, scrapers, crawlers) to access or collect data from the Website
- Reverse engineer, decompile, or disassemble any software or technology used on the Website
- Use the Website for any unlawful purpose or in violation of these Terms
- Remove or alter any copyright, trademark, or proprietary notices
9. User-Submitted Content
By submitting any content to us through the Website — including property photos, descriptions, documents, or other materials — you grant Helping Home Solutions a non-exclusive, royalty-free, perpetual, transferable, and sublicensable license to use, reproduce, modify, distribute, and display that content for any lawful business purpose, including but not limited to marketing, property listings, and internal operations.
You represent that you own or have the necessary rights to any content you submit and that it does not infringe on any third party’s rights.
10. Privacy
Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Disclaimers
11.1 “As Is” Provision
THIS WEBSITE AND ALL CONTENT, SERVICES, AND INFORMATION PROVIDED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
11.2 No Guarantee of Accuracy
We do not warrant that the information on this Website is accurate, complete, reliable, current, or error-free. Property valuations, market data, educational content, and any other information are provided for general informational purposes only.
11.3 Availability
We do not guarantee that the Website will be available at all times or that it will be free of viruses, errors, or other harmful components.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, HELPING HOME SOLUTIONS, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR OUR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED ONE THOUSAND DOLLARS ($1,000).
THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13. Indemnification
You agree to indemnify, defend, and hold harmless Helping Home Solutions, its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of the Website
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Any information you submit through the Website that is inaccurate, incomplete, or misleading
- Any claim by a third party related to property you submitted or a transaction involving your property
14. Dispute Resolution
14.1 Informal Resolution
Before initiating any formal dispute resolution, you agree to first contact us at (252) 541-7149 or by mail at our Greenville, NC office to attempt to resolve the dispute informally. We agree to make a good-faith effort to resolve any dispute within thirty (30) days of receiving your notice.
14.2 Binding Arbitration
If the dispute cannot be resolved informally within 30 days, any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules. The arbitration shall take place in Pitt County, North Carolina, or at a location mutually agreed upon by the parties.
The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
14.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Helping Home Solutions.
14.4 Jury Trial Waiver
YOU HEREBY WAIVE YOUR RIGHT TO A TRIAL BY JURY in any action or proceeding arising out of or related to these Terms.
14.5 Small Claims Exception
Notwithstanding the above, either party may bring an individual action in small claims court in Pitt County, North Carolina, provided the claim falls within that court’s jurisdictional limits.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Pitt County, North Carolina.
16. Termination
We reserve the right to suspend or terminate your access to the Website at any time, for any reason, without notice or liability. Upon termination, all provisions of these Terms that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — shall remain in effect.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy and any Purchase and Sale Agreement entered into between you and Helping Home Solutions, constitute the entire agreement between you and Helping Home Solutions regarding your use of the Website and supersede all prior agreements, understandings, and communications.
19. Contact Us
If you have any questions about these Terms, please contact us:
Helping Home Solutions
Greenville, NC
Phone: (252) 541-7149
Website: helpinghomesolutions.com